Warranty


Culprit Bicycles warrants that your Culprit Bicycles frame or Culprit Components when purchased from the Culprit Bicycles website will be free from defects in materials or workmanship for 5 years, Paint and Decals are warrantied for 2 years from the date of purchase by the original buyer. This warranty only applies to the original owner.
Parts and Components other than those made by Culprit Bicycles are not covered under warranty by Culprit Bicycles, but are covered by their original manufacturer.
Use your Culprit Bicycle only for its intended purpose. Assembly instructions and recommended maintenance guidance can be found in the owners Manuel included with the bike.
Culprit offers limited Liability warranty coverage that doesn’t include damages or defects that arise due to negligence(poor maintenance, care or storage), normal daily wear and tear, including chips and scratches in paint, overloading or damage caused by misuse, alterations to the frame,fork, or from mounting outside products causing damage, heat, impact with hard objects, maintenance or use. Damage from jumping or overstressing the frame are also not covered my limited liability coverage.
Culprit Bicycles offers a Crash Replacement Policy for 3 years. The covered products are frame, fork, seatpost or stem (where applicable). Crash replacement is offered at discount for 3 years and is only offered one time. Frames must be sent in to approved warranty center. Upon confirmation of damaged frame/fork Culprit will replace the item at the listed price below in the matching size/ paint scheme as original ordered. If you desire to change the painting from the original order, there is a 250 USD upcharge.
The Crash replacement service is limited to the original owner and to damages that compromise the functionality of the bike. Culprit Bicycles can refuse the replacement warranty if it is detected that the bike is damaged wilfully or is of optical nature. It is not possible to change to a different model unless your current model has been discontinued in which case we offer the new model in replacement. The policy is limited to 3 years from the date your bike was shipped from Culprit Bicycles
If your current graphic or model is out of production,we will offer you the next closest product. The discount prices are listed below.